Dirham Oud Parfum Ard Al Zaafran, Oriental Fragrance

Shipping Timeframe

Orders are processed within 24-48 hours after confirmation.

Standard delivery time is 4-6 business days from the date of shipment.

Possible Delays

While we aim to deliver your order on time, there may be unforeseen delays due to:

Natural disasters (e.g., storms, floods, earthquakes)

Government holidays or restrictions

Unforeseen logistic challenges

For detailed Shipping policy, go to Shipping policy page.

At XY Deals, we strive to ensure a smooth and timely delivery experience for our valued customers. Please review our shipping policy below for important details regarding your order.

Shipping Timeframe

• Orders are processed within 24-48 hours after confirmation.
• Standard delivery time is 4-6 business days from the date of shipment.

Possible Delays

While we aim to deliver your order on time, there may be unforeseen delays due to:

• Natural disasters (e.g., storms, floods, earthquakes)
• Government holidays or restrictions
• Unforeseen logistic challenges

Please note that XY Deals is not liable for any shipping delays caused by these circumstances. However, we will always do our best to keep you informed about your order status.

Shipping Partners

We work with trusted courier services to ensure your package reaches you safely. Tracking details will be shared once your order is dispatched.

Contact & Support

If you have any questions regarding your shipment, feel free to contact our support team at Whatsapp# 0318-6244549. or Email at xxydeals@gmail.com

Thank you for shopping with XY Deals! We appreciate your patience and understanding.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

For more details visit our store's return and refund page

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at xxydeals@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at xxydeals@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at xxydeals@gmail.com

We know how important your order is, so we aim to fulfill orders as quickly as possible. So unfortunately, we're unable to change an order once it is placed. Please definitely make sure all the details are correct when you confirm the checkout..

Yes! We frequently offer exclusive discounts and promotional deals. Stay updated by subscribing to our newsletter.

Our standard shipping time is 4-6 business days. However, delays may occur due to natural disasters or government holidays.

We offer a 14-day return policy for defective or incorrect items. Please contact our customer support with your order details, and we’ll guide you through the process.

For any inquiries, feel free to reach out to us at xxydeals@gmail.com or through live chat on whatsapp.